Terms & Conditions – E‑Touch Navcom (part of E-Touch Group)
1. Definitions
“We”, “Us”, “Our” refers to E‑Touch Systems, a division of E-Touch Group, registered as E‑TOUCH BALEARES S.L.U. (CIF: B57882706) in Spain (etouch.group).
“You”, “Customer”, “Client”, “User” refers to any individual or entity accessing our website or using our services/products.
“Site” refers to https://www.etouch.group/e-touch-systems and related web pages.
2. Acceptance of Terms
By visiting or using our Site or engaging with our services (e.g. vessel electrical installations, power systems, surveys), you agree to be bound by these T&C. If you disagree, please do not use our services.
3. Services
E‑Touch Systems offers turnkey marine electrical and electronic solutions, including but not limited to:
- Power & battery systems, alarm/monitoring, switchboards, generator control, shore‑power converters.
- Electrical surveys, insulation testing, thermal imaging.
- Navigation/bridge electronics: radars, communications, bridge installation, diagnostics.
- IT networks & onboard computing infrastructure.
We may at any time modify, suspend, or discontinue services without prior notice.
4. Quotations, Orders & Contracts
All quotes are subject to change; fixed-price contracts must be confirmed in writing.
A contract is formed once you confirm acceptance and any required deposit or payment is made by you.
We reserve the right to decline or cancel orders or services at our discretion.
5. Pricing & Payment Terms
Prices are stated in Euros (€) and are exclusive of VAT unless otherwise indicated.
Payment schedules (e.g., deposits, milestone based) will be detailed per contract.
Invoices have a specified due date; late payments may incur interest or lead to work suspension.
In case of manifest pricing errors, we may cancel or revise the quote/service and refund any amounts already paid.
6. Service Delivery
Services are performed at your vessel's location or our STP Palma workshop.
Estimated schedules are provided in proposals; delays due to unforeseen causes are possible.
Title to supplied materials passes to you upon full payment.
7. Cancellation & Rescheduling
Cancellation or rescheduling may incur charges depending on project stage and associated costs.
Travel/location-related expenses already incurred may be charged.
8. Warranty & Liability
We warrant proper installation and functionality of systems per agreed specifications for a period of 12 months post-completion.
Warranty excludes issues from misuse, natural wear, third-party interference, or environmental conditions.
We are liable for direct damages caused by our breach, up to the total amount paid for that service. We are not liable for indirect or consequential damages.
9. Warranty Works Outside Mallorca
The E-Touch Group twelve (12) month workmanship warranty applies to qualifying warranty works; however, the warranty does not include travel or accommodation costs outside Mallorca.
Where E-Touch Systems, including E-Touch NavCom and Deep Data, is required to attend a vessel outside Mallorca to carry out warranty inspection, diagnosis, repair, replacement, testing, commissioning, or other warranty-related works, all associated travel and attendance expenses shall be chargeable to the Client.
These costs may include flights, ferries, ground transportation, hire vehicles, hotels and accommodation, travel time, subsistence, baggage, transportation of tools or equipment, and any other reasonable expenses incurred in attending the vessel.
Where a warranty attendance determines that the fault is not attributable to workmanship or equipment supplied by E-Touch Systems, all labour, travel, accommodation, materials, and associated costs relating to the attendance may also be charged to the Client at E-Touch Systems' prevailing rates.
Unless otherwise agreed in writing, warranty works carried out within Mallorca will not incur travel or accommodation charges.
10. Client Responsibilities
You must provide safe and healthy access to vessels and ensure required authorizations (e.g., STP access, marine permissions) are in place.
You shall ensure power shutdowns or test ports are made available as required.
You are obliged to provide accurate vessel documentation and specifications.
11. Intellectual Property
All technical documentation, designs, drawings, software, manuals remain our property unless otherwise assigned. You are granted a non-exclusive licence to use these for the vessel identified in the contract.
12. Confidentiality
Both parties agree to keep confidential all proprietary information exchanged in connection with services, for the duration of the engagement and for 3 years thereafter.
13. Data Protection
We collect and process personal data per our Privacy Policy, in compliance with GDPR and Spanish LOPDGDD.
14. Applicable Law & Dispute Resolution
These T&C are governed by Spanish law. Disputes arising hereunder shall be submitted to the competent courts of Palma de Mallorca.
15. Force Majeure
Neither party is liable for delays or non-performance due to events beyond their reasonable control, such as strikes, natural disasters, wars, or system failures.
16. Amendments
We may update these Terms at any time by posting revised versions on the Site. Continued use of services implies acceptance of the updated Terms.
17. Contact Information
E‑Touch Navcom (E‑TOUCH NAVCOM S.L.U.)
STP – Global Building, Muelle Viejo, Espigón Exterior, Oficina #15,
07012 Palma de Mallorca, Spain
Email: support@etouchnav.com
Phone: +34 629 416 249